Customer Support Specialist

Our Customer Support Specialists ensure customer happiness through timely, effective, and friendly support across communication channels.

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Local Average Salary

$3,750/month

Average Remote Salary

$1,800/month

Job Description

Key Responsibilities

  • Respond to inquiries via email, chat, and calls.

  • Resolve technical issues or guide product usage.

  • Escalate complex problems to relevant departments.

  • Maintain CRM records of all interactions.

  • Track common issues and contribute to help documentation.

  • Follow up with customers to ensure resolution satisfaction.

Required Skills

  • Clear and empathetic communication.

  • Familiarity with CRMs like Zendesk, Intercom, or Freshdesk.

  • Patience, attention to detail, and problem-solving skills.

  • Ability to multitask and manage high volumes.

Cost Savings Estimate

• Local Hire Cost: $3,750

• Remote Average Salary: $1,800/month.

• Savings: Up to 52%.